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FAQ
These are the most commonly asked questions about Chilanq. Can’t find what you’re looking for? Chat with our friendly team!
What does refurbished product mean?
Refurbished technology refers to devices that have been
returned to the manufacturer or retailer due to defects or
after use. They undergo a thorough process of testing,
repairs, and updates to meet quality standards before being
resold. All refurbished Apple devices come with a 1-year
warranty and are fully functional.
How is refurbished technology different from new?
Refurbished devices are fully functional and look almost like
new but may have minor signs of previous use. They undergo
comprehensive testing, replacement of worn-out components, and
cleaning, ensuring they work perfectly. The main difference is
the lower price compared to new devices.
What if the item I ordered is not available on the Apple
website?
We manually check and order products because popular and
affordable items tend to sell out quickly. If the specific
item you want is not in stock, we can offer you a similar item
with slight differences, such as a different colour or a
nearby model with different memory capacity.
If none of the options provided work for you, we will cancel your order and refund your deposit.
If none of the options provided work for you, we will cancel your order and refund your deposit.
Can I request a specific refurbished model if it’s not listed
on your website?
If you are looking for a specific refurbished model that is
not currently listed, please contact our customer support. We
may be able to provide information on availability or assist
with special requests.
Is there a warranty on refurbished Apple devices?
Yes, all our refurbished Apple products come with a warranty,
giving you peace of mind about their quality and reliability.
The warranty duration depends on the specific product and
model.
What are the delivery options available?
We offer two delivery options:
- Home delivery via postal courier service.
- If you are located in CDMX, you can pick up your order at our location in the Roma district.
How much does it cost to pick up my order at your location?
It is completely free.
How much does shipping cost?
Shipping costs apply if you choose home delivery. In this
case, we will send your order via UPS or Estafeta. The
standard delivery fee is 400 pesos, but it may be higher in
certain cases. Please note that we are not responsible for any
risks or issues caused by the delivery company.
Can I track my order?
Yes, you can track your order through your personal account on
our website.
What should I do if my order is delayed?
In the uncommon case of a delay, we will contact you with
information about the new delivery date.
What if I receive a incorrect item?
The delivery of an incorrect item is excluded, as we verify
the order’s accuracy before issuing or shipping the product.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact
our customer support as soon as possible. Changes can only be
made before the order is shipped.
How can I pay for my order?
Payment is made in two parts.
- When placing your order, you pay a 50% deposit of the total product cost.
- The remaining balance is due when you pick up your order in person at our warehouse or before we hand over your order to the delivery service.
What payment methods do you accept?
We currently accept payments through SPEI transfers, but by
December 2024, credit and debit card payments will also be
available. Please check the payment options available at
checkout.
Can I pay in installments?
This feature isn’t available yet, but it’s coming soon! Stay
tuned or reach out to our customer support for updates.
Are there any fees or additional charges for payment?
We do not charge any additional fees for payment. However,
your bank or payment provider might apply their own fees.
Please check with them for any additional charges.
Can I use a gift card or promo code for payment?
Yes, you can use gift cards and promo codes during checkout.
Enter the code in the designated field and the discount will
be applied to your total.
Can I change my payment method after placing an order?
Once an order is placed, the payment method cannot be changed.
If you need to make changes, please contact our customer
support as soon as possible.
What should I do if there is an error during payment?
If you encounter an error during payment, please contact our
customer support immediately. Provide details of the error and
any relevant information, and we will assist you in resolving
the issue.
Welcome to ChilanQ, the ultimate spot for Apple refurbished tech in Mexico. Want the latest gadgets but don’t feel like dropping all your cash? We’ve got you!
From refurbished iPhones to MacBooks and iPads, everything here is fully tested and approved, so you’re not just saving money, you’re investing in quality.
Whether you’re looking for deals on a refurbished iPhone Apple or need a refurbished Apple store that won’t disappoint, we’ve got the goods.
Time to flex those savings and still have the tech you crave. Affordable, stylish, and totally worth it – shop Apple refurbished México today!
From refurbished iPhones to MacBooks and iPads, everything here is fully tested and approved, so you’re not just saving money, you’re investing in quality.
Whether you’re looking for deals on a refurbished iPhone Apple or need a refurbished Apple store that won’t disappoint, we’ve got the goods.
Time to flex those savings and still have the tech you crave. Affordable, stylish, and totally worth it – shop Apple refurbished México today!
